Return policy
Eligibility for Returns
- You may return unused, unopened insulated stainless steel cups and ceramic cups within 30 days of delivery.
- Products must be in their original packaging, free from damage, and in the same condition as received.
Return Process
- Contact our support team to request a return authorization (RA) number before shipping your item back.
- Package the item securely with the RA number clearly marked on the exterior.
- Ship the return to the address provided below.
Refunds
- Refunds (excluding original shipping costs) will be processed within 7-10 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
- Used, damaged, or customized products are not eligible for return or refund.
Contact Us
For return inquiries or to request an RA number:Name: Mejia GabrielAddress: 2210 W Dallas St Unit 1935, Houston, TX 77019-4366, USAPhone: 13472610629Email: support@diningroomss.com