Return policy

Eligibility for Returns

  • You may return unused, unopened insulated stainless steel cups and ceramic cups within 30 days of delivery.
  • Products must be in their original packaging, free from damage, and in the same condition as received.

Return Process

  1. Contact our support team to request a return authorization (RA) number before shipping your item back.
  2. Package the item securely with the RA number clearly marked on the exterior.
  3. Ship the return to the address provided below.

Refunds

  • Refunds (excluding original shipping costs) will be processed within 7-10 business days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

  • Used, damaged, or customized products are not eligible for return or refund.

Contact Us

For return inquiries or to request an RA number:Name: Mejia GabrielAddress: 2210 W Dallas St Unit 1935, Houston, TX 77019-4366, USAPhone: 13472610629Email: support@diningroomss.com